Call Center International Infrastructure

Call Center International (CCI) technology Partners bring unprecedented industry expertise and global adaptability to the CCI project. We are proud to align with the following accomplishments:

• Over 500 contact center deployments
  • Over 20 Fortune 500 customers
  • Customers in 12 countries
  • Used by over 60,000 agents
• Over 10 billion calls handled by the network
• Successful transition from early adopters to mainstream companies

CCI is the last word in Call Center reliability, market response, customer satisfaction, and jobs creation for Lebanon and its business / academic organizations. Our technology has been proven in service to some of the largest and most demanding of multi-national companies and is now ready to deliver results for clients working directly with CCI.

Quality and reliability are assured by the CCI network. Full redundancy throughout ensures reliability at every level, with performance monitoring and optimization managed at CCI's headquarters in Irvine, California. A high-speed Wide Area Network (WAN) interconnects CCI operational facilities, so that quality and depth of technical resources remain optimized, regardless of physical distances. And costs are contained by using "Class of Service" strategies to optimize bandwidth used for Voice Over Internet Protocol (VOIP).